Features

Partners

• Complete search capability
• Option of automatic synchronization from backend/erp via web services
• Management of contacts
• Start/stop all exchanging with a partner

Exchanges

• Unlimited exchanges with partners
• Display expected activity
• EDI batches
• EDI control alerts, including reception timeout management
• EDI test flag
• Start/stop the exchange

Documents and variants

• Unlimited number of documents with an unlimited number of variants
• Complete search capability
• Overview over who receives which documents and in which variants
• By default, the formats XML, EDI and text files are supported - the platform can be extended to support more formats

Communication

• Unlimited number of communications channels
• By default, FTP, email and reading/writing in folders are supported - the platform can be extended to support more channels
• Macro based naming of files to be sent
• Shared communications channels - e.g. against VANs

Transaction log

• Fully searchable transaction log, including documents - relating to backend/erp and partners.
• Access to comprehensive error messages
• The transaction log can be filtered for specific partners, exchanges, documents and/or communications channels

Activity lists and customer care/case management

• Possibility of setting up activities with follow-up - e.g. in connection with 'enriching a partner created from backend', or 'a negative control message received from partner'
• Complete log of correspondence with partners via Outlook
• Possibility for creating cases - e.g. in connection with failed documents
• Possibility for knowledge space